A well-crafted cover letter can be a powerful job search tool. Your Desktop Support cover letter should be brief and highlight some of your skills, experiences and accomplishments that are most relevant to the job. Check out the Desktop Support cover letter sample below for a bit of inspiration.
Dear Mr. Herbert Cooper:
As a Senior Desktop Support Technician, I have over 10 years of broad experience in systems management, database, server and help desk management. I have led complex IT infrastructure and conversion projects and achieved noteworthy process improvements for companies in various industries. I am a strong technical leader with the ability to successfully build teams to achieve the highest levels of client satisfaction. I currently hold several certifications including CNE, CNA, A+ Technician, and MCP.
Seeking to contribute to an organization such as yours as Desktop Support, I have included my resume for your consideration.
A sample of my many achievements includes:
- Served as the only IT Specialist on site, managed all new hires/fires, service calls, PC installs, moves, adds, changes, and network connectivity. Ensured 100% system availability.
- Received an Award of Distinction and monetary bonus for Superior Performance.
- Spearheaded a large scale project to convert sales, billing, and customer service programs to an internet based system. Designed and facilitated employee training in 2 office locations.
- Streamlined operations through implementation of a new multi-PC imaging station, that was adopted enterprise wide. A single monitor/keyboard could remotely image up to 16 PCs at a time, resulting in increased productivity.
- Coordinated all technical services for various system and departmental moves, ensuring data integrity and client satisfaction.
- Collaborated with lines of business across the company in order to schedule and complete PC upgrades with minimal user downtime.
I am a strong analytical thinker and possess the decisive leadership qualities needed to deliver strategic direction to organizations. I possess the ability to relay complex information in layman’s terms to all levels of stakeholders, ensuring proper communication across the organization. I have lead quality assurance and process improvement efforts, resulting in cost savings and increased efficiency.
For a more detailed presentation of my skills and background, please review the enclosed resume and feel free to contact me at your earliest convenience. Thank you in advance for your consideration and I look forward to our conversation.
Technical Support / Help Desk Cover Letter Example
The following is an example of a cover letter designed for a technical support/help desk position. When writing a cover letter for a tech position, it's important to be specific. The hiring manager will need to know what technology you have supported, the hard and soft skills you can offer the organization, and how you can help the company if you were to be hired.
What to Include in the Cover Letter
The first paragraph of your cover letter should express your interest in the advertised position, mention the source where you learned about the job, and – most importantly - include the title of the job for which you're applying.
The middle paragraph(s) of your letter should describe your qualifications for the job. In this paragraph, you should focus on how the skills, training, and experience you possess align with the specific requirements listed on the employer’s job announcement. If you can, try to provide quantifiable examples (with percentages, numbers, or dollar figures) of significant work achievements to exemplify exactly how you have successfully performed the required elements of the job in the past. These accomplishments will help to separate you from your competition and ensure that the hiring manager is intrigued enough to read your attached resume.
The closing paragraph thanks the hiring manager and can mention how you will follow up on the status of your job application.
Review these guidelines for what to include in each paragraph of a cover letter for a job before you started writing your own letter.
Also see below for more cover letter samples, as well as for tips for emailing a cover letter and resume. These examples are meant to serve as models; you should tailor the details of your cover letter to reflect your own circumstances and to respond to the requirements of a specific job posting.
Sample Cover Letter for a Technical Support / Help Desk Position
Your City, State, Zip Code
Your Phone Number
City, State, Zip Code
Dear Mr./Ms. Last Name:
I am very interested in the Help Desk Technical Support position that you have advertised on Indeed.com. I believe my training, experience, and proven ability as a Tier One Technical Support Specialist and Help Desk Technician will allow me to significantly contribute to the productivity and quality of your company's IT division.
In reviewing the attached resume, you will note that I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for translating highly complex technical information into terms and concepts that the end users can readily grasp. These skills have enabled me, in my most recent position, to reduce our response time to trouble tickets by 45%, vastly improving our client satisfaction ratios.
Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.
If you are seeking an IT professional who has excellent people and problem-solving skills and who can easily provide optimum support to your MIS operations, then please consider what I have to offer.
I believe it would be mutually beneficial for us to meet and discuss the goals of your company and how my technical abilities can help you achieve those goals. I will call your office in a few days to inquire about the possibility of a meeting.
Thank you for your time and consideration.
Signature (hard copy letter)
Sending an Email Cover Letter
If you're sending your cover cover letter via email, list your name and the job title in the subject line of the email message so that the employer understands that it is a response to their job posting. Include your contact information in your email signature, and don't list the employer contact information. Start your email message with the appropriate salutation. Here's an example of a formatted email cover letter.
More Sample Cover Letters
Explore the link above to see additional cover letter samples and templates for a variety of career fields and employment levels, including entry-level, targeted, and email cover letters for many different jobs.